Refund & Returns Policy

We want you to be confident when shopping with us. If there is a genuine issue with your order, we’ll work with you to make it right.

Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, defective, or significantly different from what was ordered, please contact us as soon as possible after receiving your order.

To help us assess the issue, we may ask you to provide:

• Your order number

• Photos or videos clearly showing the fault or damage

• A brief description of the issue

Once the issue has been assessed and approved, we will arrange an appropriate remedy, which may include a replacement or refund depending on the circumstances and your rights under Australian Consumer Law.

In some cases, the product will need to be returned before a replacement or refund can be processed. Please do not return a product without contacting us first and receiving return instructions.

Return Shipping

Where a product needs to be returned for assessment, you may initially be required to arrange return postage.

Where Australian Consumer Law requires us to cover reasonable return costs for a faulty or non-compliant product, these costs will be reimbursed upon approval. We recommend keeping your postage receipt and tracking information.

Change of Mind

We do not offer refunds or returns for change of mind, including where you:

• No longer want or need the product

• Ordered the wrong product, size, model or quantity

• Found the product cheaper elsewhere

• Changed your mind after placing or receiving your order

Please check product descriptions and compatibility information carefully before purchasing.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are non-refundable unless required by Australian Consumer Law.

Replacements

Where a replacement is approved, it will be arranged after the claim has been assessed and, where required, the original product has been returned.

Replacement delivery times may vary depending on product availability and shipping location.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

Contact Us

If you have received a faulty, damaged or incorrect product, please contact us with your order details and evidence of the issue so we can assist you.