Shipping policy

Shipping Policy

Last updated: 7 September 2026

At One Stop Trade Shop, we aim to get your order processed as quickly as possible. While we can control how quickly your order is processed, actual delivery times are dependent on the delivery service and destination.

Order Processing

We aim to process and fulfil all orders within 24 hours of purchase.

Orders placed on weekends, public holidays or during unusually high order volumes may occasionally take longer to process.

Once an order has been fulfilled or entered the shipping process, it generally cannot be cancelled or changed.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

Where a product is advertised with Free Shipping, no standard shipping charge will be added for eligible Australian delivery addresses.

Delivery Times

Delivery times vary depending on the product, delivery location, carrier and other circumstances outside our reasonable control.

Many orders may arrive within a few business days; however, we do not guarantee a specific delivery timeframe unless one is expressly stated for that order.

Any delivery estimates displayed on our Website, at checkout or provided after purchase should be treated as estimates only.

Delays may occasionally occur due to carrier disruptions, public holidays, weather, regional delivery conditions or other circumstances outside our reasonable control.

Multiple-Item Orders

If you purchase multiple products in the same order, your items may occasionally arrive in separate packages or at different times.

If part of your order arrives before another item, this does not necessarily mean that the remaining item is missing.

Tracking

Tracking information will be provided where available.

Please allow time for tracking information to become active after your order has been processed, as tracking systems may not update immediately.

Incorrect Delivery Information

Customers are responsible for ensuring that their name, delivery address and contact information are correct when placing an order.

If you notice an error, please contact us as soon as possible at betterdevelopmenthub@gmail.com.

We will make reasonable efforts to correct the information before fulfilment, but changes cannot be guaranteed once an order has entered the shipping process.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Delayed Orders

If your order is taking longer than expected, please contact us and we will assist in investigating the delivery.

Carrier delays that occur after an order has been dispatched are outside our direct control. However, we will provide reasonable assistance where there is an issue with the delivery.

Lost or Missing Orders

If tracking indicates an issue with your shipment or you believe your order has been lost in transit, please contact us.

We may need to investigate the shipment before providing an appropriate resolution.

Nothing in this policy limits your rights under the Australian Consumer Law.

Damaged Products

If your product arrives damaged, please contact us as soon as possible and provide your order number along with clear photos or videos showing the damage.

Damaged and faulty products are handled in accordance with our Refund & Returns Policy and your rights under Australian Consumer Law.